Last updated: November 21st 2025
Welcome to Physiomac Physiotherapy.
By using our website, booking an appointment, or attending our clinic, you agree to the following Terms & Conditions.
Please read them carefully.
1. About Us
Physiomac Physiotherapy
47 Portland Street, Troon, Ayrshire, Scotland
Email: physio@physiomac.om
Phone: 01292 318777
These Terms apply to all physiotherapy services, classes, assessments, and website usage.
2. Appointments & Bookings
Appointments can be made online, by phone, or in person. You must provide accurate personal and medical information during the booking and treatment process. We reserve the right to decline or reschedule appointments if necessary. If you arrive late, your session may be shortened to avoid delays for other patients.
3. Cancellations & Missed Appointments
To ensure fair scheduling:
Cancellations require at least 24 hours’ notice.
Cancellations with less than 24 hours’ notice may be charged at the full session fee.
Missed appointments (“no-shows”) will also be charged in full.
These charges help protect our clinicians’ time and availability.
4. Payments & Fees
Payment is due at the time of your appointment unless covered by approved insurance.We accept card payments, bank transfer, and approved insurer billing. Prices for services are listed on our website or available upon request.Fees may change from time to time; we will update our website accordingly.
5. Insurance & Third-Party Billing
We work with a range of UK health-insurance providers.
Please note:It is your responsibility to confirm your policy cover, session limits, and any excess payments. Some insurers require GP referrals or pre-authorisation numbers before treatment. If your insurer fails to pay for any reason, you are responsible for settling the outstanding balance directly with us. Not all treatments or extended sessions may be covered under your policy.
6. Clinical Assessment & Treatment
All treatment plans are created based on professional clinical judgement.You must inform your physiotherapist of any medical changes, medications, injuries, or concerns.You may stop treatment at any time. We reserve the right to decline treatment if it is clinically unsafe or inappropriate. For children or vulnerable adults, consent must be provided by a parent or legal guardian.
7. Health & Safety
You agree to follow all instructions provided by our clinicians.If you feel unwell or unable to continue, you must inform your therapist immediately. We are not responsible for injuries resulting from failure to follow guidance or misuse of exercise instructions outside the clinic.
8. Website Content & Accuracy
Information on this website is for general guidance only and is not a substitute for professional medical advice.We aim to keep information accurate and up to date, but we cannot guarantee completeness or reliability. All content is the property of Physiomac Physiotherapy and may not be reproduced without permission.
9. Privacy & Data Protection
We process personal information in accordance with the UK GDPR and Data Protection Act 2018.Please refer to our Privacy Policy for more details on how we handle your data.
10. Cookies
Our website may use cookies to improve user experience. You can manage cookie settings in your browser. For more information, see our Cookie Policy.
11. Liability
We are not liable for any indirect, incidental, or consequential damages arising from treatment or website use. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by Scots law.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content, accuracy, or privacy practices.
13. Changes to These Terms
We may update these Terms & Conditions periodically. Any changes will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For questions about these Terms & Conditions, please contact:
Physiomac Physiotherapy
47 Portland Street, Troon, Ayrshire, Scotland
Email: physio@physiomac.om
Phone: 01292 318777
Physiomac Ltd
SC398268
