Last updated: November 21st 2025
This Privacy Policy explains how Physiomac Physiotherapy (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make an enquiry, or attend our clinic.
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Physiomac Physiotherapy,
47 Portland Street, Troon, Ayrshire, Scotland
Email: physio@physiomac.om
Phone: 01292 318777
We act as the Data Controller for the personal information you provide to us.
2. Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
Name, Email address, Phone number, Postal address, Date of birth, Medical history and relevant clinical information, Insurance provider details, Payment information (for invoicing and receipts)Any information submitted via our contact forms or booking forms.
Information collected automatically
IP address, Browser type, Device information, Pages viewed and visit duration, Cookies (see Section 7)
3. How We Use Your Information
We process your personal data for the following purposes:
To book and manage appointments
To provide physiotherapy treatment and clinical services
To maintain accurate medical records
To communicate with you regarding appointments or enquiries
To process payments and insurance claims
To improve our website performance and user experience
To comply with legal and regulatory obligations
We will never sell your information to third parties.
4. Legal Bases for Processing
We rely on the following legal bases under UK GDPR:
Consent: When you submit forms or opt in to communications
Contract: To provide physiotherapy treatment and manage appointments
Legal Obligation: Maintaining clinical records as required by law
Legitimate Interests: Improving clinic services and website functionality
5. Sharing Your Information:
We may share your information only when necessary and lawful:With health insurance providers (e.g., Bupa, AXA Health, Aviva, etc.)With other healthcare professionals involved in your care (with your consent)With payment processorsWith IT and website service providers who support our systemsWhen required by law or regulatory bodies
All third parties are required to keep your information secure.
6. How We Store and Protect Your Data:
We take data security seriously. Your information is stored securely using:Encrypted clinical software Password-protected systems Secure servers located in the UK or EU Restricted staff access Industry-standard technical and organisational safeguards
We retain medical records in accordance with UK healthcare regulations.
7. Cookies & Website Tracking
Our website may use cookies to improve browsing performance and analyse usage.
Cookies help us:
Remember preferences
Understand how visitors use the websiteImprove page loading and user experience
You can control or disable cookies in your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request corrections to inaccurate information
Request deletion (where applicable)
Restrict or object to certain processing
Request transfer of your data
Withdraw consent at any time
To exercise any rights, please contact us using the details above.
9. Children’s Privacy
We only collect information about children where it is necessary to provide physiotherapy services. All data is handled confidentially and with parental consent.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be published on this page with the updated date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Physiomac Physiotherapy:
47 Portland Street, Troon, Ayrshire, Scotland
Email: physio@physiomac.om
Phone: 01292 318777
Physiomac Ltd
SC398268
